Comprehensive Legal Framework: Terms, Privacy, and Payment Policy (2026 Official Edition)

This Master Service Agreement is a legally binding contract between the Applicant and the unified corporate structure of MIGRAGLOBAL SOLUCIONES LTD and Migraciony Soluciones LLC, both headquartered and operating under the laws of the United States of America. By accessing this platform and checking the mandatory "I agree to the Terms and Conditions" box, you provide explicit, irrevocable legal consent to all clauses outlined in this comprehensive framework.

1. Corporate Governance and U.S. Jurisdiction

To ensure the highest level of financial security and data protection, our operations are managed by our dual-entity structure based in the United States:

MIGRAGLOBAL SOLUCIONES LTD: Managed and operated through our U.S. financial infrastructure, specializing in global electronic visa facilitation.
Migraciony Soluciones LLC: Registered at 1209 Mountain Road Place Northeast, Albuquerque, New Mexico, USA. By using our services, you agree that any legal disputes or administrative inquiries shall be governed by the applicable laws of the United States, utilizing our secure American financial and data protocols.

2. Definition of Professional Service and Processing Timelines

eVisa Albania is a private, expert-led facilitation agency. We are not a government body.

Business Hours Protocol: A "Business Day" is strictly defined as 8 working hours (09:00 to 17:00 CET), excluding Saturdays, Sundays, and Republic of Albania public holidays.
Express Service Disclaimer (24 Business Hours): You explicitly acknowledge that 24 business hours equate to 3 full business days. For example, an application submitted on a Friday afternoon will be finalized by the following Wednesday.
Liability for Delays: We are not liable for delays caused by state server maintenance, government holidays, or technical issues within the Albanian electronic visa infrastructure.

3. Applicant’s Mandatory Duty of Care and Document Responsibility

Sole Responsibility: It is the applicant's sole duty to review the website and provide high-resolution, accurate documentation.
No Obligatory Audit: While we offer professional assistance, we are not legally obligated to audit every individual document for quality or accuracy. Any rejection based on blurry photos, incorrect passport data, or missing files is the sole liability of the applicant.
Fraudulent Submission: Any attempt to upload forged or altered documents will result in immediate termination of service without a refund and will be reported to U.S. and Albanian authorities.

4. Transparent Fee Structure and Mandatory Surcharges

Standard Service (€60): Includes government tax and professional submission.
Business Visa Service (€100): Includes commercial documentation and corporate priority.
Express Priority Service (€120): Includes 24-business-hour handling and priority queue placement.
The Sworn Affidavit (Notary) Policy: Certain nationalities are required by the State of Albania to provide a Notarized Sworn Affidavit. This is a government mandate. You have two options:
1. Prepare it yourself at your own cost (in Albanian/English).
2. Utilize our expedited issuance service for an additional €35.
Non-Refundability: In accordance with Law 79/2021 “On Foreigners”, all fees are strictly non-refundable once the submission or auditing process has been initiated.

5. Post-Submission Communication and Professional Conduct

Limited Response Obligation: We are a high-volume digital platform. We are not obligated to respond to repetitive, aggressive, or insistent inquiries regarding applications that are within the standard processing window.
Termination of Service: We reserve the right to block or terminate service for any user who engages in unprofessional, threatening, or abusive communication.
Document Delivery: The final visa document is issued by the government. While we forward the result to your email, we are not responsible for delays in the government's email notification system.

6. Privacy Policy, Data Protection, and GDPR Compliance

Data Privacy: We collect only the data required by the Albanian Ministry of Interior.
U.S. Data Standards: Your data is protected under high-level U.S. security protocols and 256-bit SSL encryption.
Data Purge: Upon finalization of your visa process, all sensitive document copies are purged from our temporary active servers to prevent identity theft.
Payment Security: We utilize Stripe and Airwallex infrastructure, ensuring your financial data is never stored on our servers.

7. Digital Services Act (DSA) and Cookie Policy

Cookie Usage: We use functional cookies to manage your application session and prevent fraudulent activities.
DSA Compliance: We maintain a strict "Notice and Action" protocol. Any illegal activity, such as identity theft or document forgery on our platform, will be prosecuted.

8. Chargeback Protection and Contractual Fraud

Service Rendered: Our professional service is considered "Fully Rendered" the moment the document audit or government submission begins.
No-Refund for Refusals: Visa approval is a government decision. A visa refusal does not constitute a failure of our service.
Legal Defense: Any attempt to initiate a bank chargeback (dispute) after a refusal or after our work has been performed will be treated as Contractual Fraud. This signed agreement, your digital consent, and your IP logs will be provided to financial institutions and U.S. legal authorities to contest the claim.

9. Final Authority and Indirect Liability Disclaimers

No Guarantee of Entry: We sell a professional submission service, not a guaranteed visa. The final authority to grant entry is held by the Albanian State.
No Liability for Travel Costs: We are not responsible for missed flights, hotel cancellations, or business losses arising from visa processing times or outcomes.